From go-live to years after — R.S. Infonet's AMC & Support covers post-implementation care, managed services, system health monitoring, and real-time KPI reporting. All from one Kolkata-based team.
SAP AMC is not optional — it is your right to receive updates, compliance fixes, and version upgrades from SAP every year. Here's what it means in practice.
Your team needs time to adapt to SAP B1. R.S. Infonet stays with you for the entire first year — at nominal charges — so no issue goes unresolved and no employee is left behind.
One full year of customer support after implementation — helping your team get comfortable with SAP B1 at nominal charges. No issue goes unresolved, no team member is left without help.
Year 1 · Nominal ChargesEvery team — purchase, sales, inventory, finance, production — gets functional handholding until they operate SAP B1 confidently. Training is tailored to each department's actual workflows.
Functional Training · All DepartmentsEvery support interaction is documented — issue description, resolution, and time taken. R.S. Infonet shares this log with you regularly. Complete transparency, no guesswork on what was done.
Logged · Tracked · SharedSimple issues are resolved remotely. Complex process problems get an on-site visit from R.S. Infonet's Kolkata-based team. No ticket queues, no escalation chains — direct developer access.
On-Site + Remote · Kolkata TeamAs your team uses SAP B1 daily, R.S. Infonet identifies workflow inefficiencies and optimizes configurations — ensuring your ERP keeps evolving with how your business actually operates.
Workflow Optimization · Continuous ImprovementVersion upgrades, infrastructure hosting, and ongoing system management — all managed by R.S. Infonet as one integrated service package. So you never have to chase multiple vendors.
Official SAP AMC renewed every year — entitles your business to SAP B1 version upgrades, patch updates, India-specific compliance fixes (GST, e-Invoice, TDS/TCS), and full SAP support portal access. R.S. Infonet manages the entire renewal proactively — no gaps in coverage, ever.
Complete infrastructure management — server uptime, daily encrypted backups, access control, and performance tuning. 99.9% uptime backed by a formal SLA. Whether your SAP B1 runs on cloud or on-premise, R.S. Infonet manages the entire infrastructure so you don't have to.
Beyond AMC and hosting — module adjustments, user management, configuration changes, system health checks, and DB fine-tuning. All handled as part of the managed service so your SAP B1 always reflects how your business actually operates — not how it did at go-live.
Continuous system health monitoring, Crystal Reports dashboards, and real-time KPI tracking frameworks — so your business always has the data it needs to make the right decisions, at the right time.
When your AMC comes up for renewal, you have a choice. Here is why hundreds of businesses in Eastern India choose to renew through R.S. Infonet — year after year.
RSI built your SAP B1 environment. No other AMC partner knows your system's configurations, customizations, and workflows the way we do. Switching means starting from zero.
🎯 RSI-only advantageOur team is physically in Kolkata. On-site visits happen within hours — no "remote-only" limitations. You get a consultant at your desk, not a ticket number.
📍 Kolkata-based since 2008We have been serving clients since 2008. Many of our original clients are still with us today. That is not just longevity — that is trust earned over decades.
⭐ 100% client retentionRSI develops its own SAP B1 add-ons in-house. When GST rules change or e-Invoice mandates are updated, our clients get fixes days before others.
⚡ In-house development teamWhen you raise an issue, it goes directly to the developer who built your system — not a Level 1 support agent reading from a script. No queues, no delays.
🔧 Direct access, alwaysR.S. Infonet handles your entire AMC renewal — reminder, paperwork, and submission to SAP India. You just approve. Don't risk losing portal access, compliance updates, or SAP support.
All AMC payments go directly to SAP India — R.S. Infonet charges separately for renewal processing and consultation.