R.S. Infonet's consultation goes beyond answering questions. We embed with your team — on-site, off-site, or remote — to ensure your SAP Business One runs exactly as your business needs. Every support interaction is logged, tracked, and shared with you.
SAP B1 Consultation means having a certified SAP expert embedded into your business operations — someone who knows your system, your processes, and your team. R.S. Infonet goes beyond ticket-based support. We proactively identify gaps, optimize configurations, and train your users to get the most from SAP Business One.
Whether your team needs help with a complex transaction, a configuration issue, or a process redesign — RSI is there. On-site at your location, off-site from our office, or remotely via secure screen-sharing.
We don't close a ticket and disappear. R.S. Infonet maintains a detailed support log, shares it with you regularly, and assigns consultants who understand your business — not just the software.
R.S. Infonet's certified SAP B1 consultant visits your premises directly — ideal for complex issues, new user training, or process reviews that require physical presence at your location.
Support handled from R.S. Infonet's Kolkata office — system analysis, configuration changes, report development, and detailed documentation without requiring an on-site visit.
Secure screen-share access to your SAP B1 system for fast resolution without travel delays. RSI connects via industry-standard remote access tools.
R.S. Infonet's consultation is governed by clear, transparent terms — so you always know exactly what to expect from every support session.
Support includes on-site, off-site, and remote login via AnyDesk, TeamViewer, and Ultra-viewer. Mode is assigned based on the nature and complexity of the required support.
A complete support log is maintained by R.S. Infonet for every session — shared with the client on a regular basis. Full transparency, every interaction recorded and reported.
Maximum man-days per week reserved for support depends on the nature and complexity of the requirement. On average, it varies between 2 to 4 days per week.
Only the present live database — where SAP is going live — comes under the purview of support. Test, demo, or legacy databases are not covered under this engagement.
Support is available Monday to Friday, excluding national or declared public holidays. Standard business hours apply. 1 Man-day = Maximum 6 Man-hours.
Each support session counts toward the daily man-hour allocation. Sessions are logged with start and end time.
Support covers only the live production database where SAP B1 is operational.
Support on public holidays or beyond normal business hours is available for mission-critical SAP B1 issues. This is treated as a separate engagement — applicable charges and terms apply separately and will be communicated in advance.
On your terms — R.S. Infonet adapts to your situation, not the other way around. Mode is assigned based on the nature and complexity of the required support.
R.S. Infonet's certified SAP B1 consultant visits your premises directly — ideal for complex issues, hands-on user training, process reviews, and go-live support that require physical presence at your location.
Support delivered from R.S. Infonet's Kolkata office — system analysis, configuration changes, report development, and detailed documentation handled without requiring an on-site visit. Ideal for focused desk work.
Secure screen-share access to your SAP B1 system for fast, real-time resolution without travel delays. RSI connects via industry-standard encrypted remote access tools — safe, instant, and efficient.
Certified directly by SAP India — not a reseller. R.S. Infonet holds full SAP authorization to consult, implement, and support SAP Business One. Direct SAP access, certified expertise, complete backing.
SAP Partner since 2008 — 11+ industries, Eastern India. Every client who came to R.S. Infonet for SAP B1 consultation has stayed with us. 100% retention is not a claim — it's our track record.
Kolkata-based consultants — on-site visits when required, faster response times, and real understanding of Eastern India's business landscape, language, and requirements.
Every support session logged and shared with you — what was done, when, and by whom. Full accountability built into every engagement. No ambiguity, no surprises.
Don't let SAP issues slow your business. R.S. Infonet's certified consultants are available on-site, off-site, or remote — fast response, transparent log, real results.
All support sessions are logged & shared with you — full transparency guaranteed.